Terms and conditions

DELIVERY

No custom taxes for UK customers
Free shipping in the UK on orders from £70.
Delivery in the UK costs £4 on orders under £70.

Fast delivery - we strive to ship orders placed before 12:00 CET the same day.

 

RETURNS

We offer extended returns, and you have a 30-day right of return with us. Items must be in their original box and packaging and in unused condition.

In addition to the item itself, which has to be securely packed, please attach your packaging slip or a copy of the invoice.

Please note that for stock sales/sales, there is only a 14-day return policy.

If you regret the purchase, you must send the item back to the following address at your own expense:

 

ENAMEL Copenhagen
HC Andersens Boulevard 51, 2. th
1553 København V, Denmark
contact@enamelcopenhagen.co.uk

Please note: We do not accept return packages sent to a parcel box/parcel shop or by COD (Cash on delivery). Returns are to be sent directly to our address.

If you have paid by credit card, the amount will be refunded to the same card as you paid with when placing the order, within a few days.

Learn more about returns here

 

 

TERMS & CONDITIONS

The following sales and delivery conditions apply to all deliveries from ENAMEL Copenhagen. The conditions apply in those cases where no other written agreements have been settled between you as the buyer and ENAMEL Copenhagen.

Prices: All the stated prices at ENAMEL Copenhagen include Danish VAT (25%). We reserve the right to errors in the prices stated, just as we reserve the right to change the prices without prior notice.

Sold out items: Reservations are made for sold-out items and supplier failure.

 

SHIPPING, DELIVERY & CONTRACTS

Freigt UK: 

We aim to ship from day to day. Shipping is usually really fast, but can take up to 5 business days, depending on the destination, from the day we ship the item. You are welcome to contact us to hear more.

Please note that shipments to the UK are subject to customs upon delivery, but delivered duty paid from our side - no custom taxes or customs for UK customers.

 

NOTE! For purchases under stock sale/sale/Christmas/Black Friday, a longer delivery time must be expected. It is not possible to use/combine gift cards and discount codes on the same order. If delays occur, this will correspondingly delay the delivery, and ENAMEL Copenhagen cannot be held responsible for this. The delivery is considered to have taken place when the item has been attempted to be delivered at the customer’s address. If the chosen parcel shop is filled, for example, because of Christmas/Black Friday, the package will be delivered to another parcel shop. ENAMEL Copenhagen cannot be held responsible for this.

 

RISK

The risk passes to the customer as a consumer at the time of delivery.

 

PAYMENT

When we have received your order/payment, the item will be sent at the same time. If the item is delayed, you will receive a message via e-mail or phone. The items are ordered online and can be paid with Dankort, Visa, Visa Elektron, Eurocard, Maestro, or MobilePay.

 

DISCOUNT CODES

It is not possible to combine/use gift cards and discount codes on the same order. Discount codes must be entered in the discount code field and activated by clicking "update". Remember to check that the discount is deducted in the basket, as it cannot be added afterward...
Gift with purchase, must be included in the return, if the condition for receiving the gift is no longer met.

 

COMPLAINT HANDLING
In case of defects or issues, please contact ENAMEL Copenhagen as soon as possible. You will not incur any shipping costs for this process. However, complaints must be made within a reasonable time. The right to make a complaint expires two years after receiving the item, in accordance with Section 83(1) of the Danish Sale of Goods Act, unless otherwise agreed. Once ENAMEL Copenhagen receives a complaint about an item, the complaint will be processed as quickly as possible.

ENAMEL Copenhagen offers a 2-year warranty on all jewellery. We differentiate between production defects, wear and tear, incorrect usage, and natural skin acids.

 

Production defects refer to faults in the production of the jewellery. Examples of production defects include if an item loses its enamel/stones, if a link on a bracelet breaks, or if a clasp does not close properly. We will always replace jewellery with production defects. If you are unsure whether it is a production defect, please feel free to contact us.

If an item is lost, it cannot be covered by the warranty as we no longer have it and are unable to assess its condition.

 

ALWAYS CONTACT US DIRECTLY FOR COMPLAINTS
This can be done by sending an email to contact@enamel.dk with a clear picture of the item, along with your order number. ENAMEL Copenhagen will then assess whether the item qualifies for a complaint and how to proceed with the case.

 

THINGS TO KNOW
Jewellery made of sterling silver with 18K gold plating retains value and can be melted down.

Jewellery with various coatings may wear over time.
Wear and tear means the jewellery has been used for an extended period and is expected to become worn. Wear and tear is not covered by the warranty. An example of wear and tear could be gold plating or rhodium plating, which gradually fades with use. Therefore, we do not replace jewellery that has lost its gold plating or rhodium coating. This is expected due to the thin layer applied to the jewellery.

Incorrect use means the jewellery has been damaged due to improper handling or misuse. Incorrect use is not covered by the warranty. An example of incorrect use could be if jewellery changes colour by being left exposed or exposed to moisture, creams, soap, hairspray, cleaning products, etc. In these cases, the jewellery will quickly become darker and discoloured. Jewellery should always be stored in closed pouches or their jewellery boxes when not in use to maintain their appearance for as long as possible. However, please note that jewellery left unused in closed pouches/boxes for a long period may also become discoloured. Be sure to wear them regularly to preserve their appearance. Jewellery discoloured in metal will not be approved as a complaint, as it has been exposed to improper storage/use. Another example of incorrect use is if a chain of a necklace breaks. Many of our jewellery pieces feature delicate chains that do not tolerate pulling. Therefore, a necklace that has broken in the chain will not be approved as a complaint, as we consider this self-inflicted.

Another example is our enamel jewellery. The enamel can lose colour or fall off if exposed to direct sunlight, for example, by being left on a windowsill, or if exposed to moisture (such as when bathing), hairspray, creams, perfumes, etc. This is considered self-inflicted and will not be approved as a complaint.

 

Natural skin acids can cause, for example, an earring to become dark or discoloured on the stem that goes through the ear, as well as the surrounding area. This happens due to the natural acids in the body/skin and is not considered a complaint. If your earrings become dark on the stem or chain that goes through the ear, you can try cleaning it with a dry cloth or jewellery cleaner. The discolouration does not harm you or the earrings, and they can still be worn despite this.